Refund policy
Thank you for shopping at Binge Watch. We want you to be completely satisfied with your purchase. If you're not, please review our return policy below.
Returns
You have 30 calendar days from the date you received your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
How to start a return
To start a return, please contact us at [your support email] with your order number and the reason for return. We will provide you with return instructions and the return address.
Return shipping
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original method of payment.
Non-returnable items
Certain items cannot be returned, including:
- Items marked as final sale at the time of purchase
- Gift cards
- Items damaged due to misuse
Damaged or defective items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [your support email] with photos of the issue. We will arrange a replacement or full refund, including shipping costs, at no additional cost to you.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at [your support email].
Contact us
If you have any questions about our Return & Refund Policy, please contact us at:
info@bingewatchdvd.com